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Non-Urgent Repairs / Maintenance report:

For any maintenance report or repair issue, always inform your property manager in writing by email. Please state clearly the required maintenance / repair issue including a photo report.


Urgent Repairs / Maintenance issue:

Please note: the tenants should try all the reasonable steps to notify the agent or building management for Urgent Repairs. If this happens after office hours or during the public holiday, we have enclosed an urgent repairs tradesperson list in our tenant guideline at the start of your tenancy. This is only used for Urgent Repairs which are defined as below. If you arrange maintenance or repairs without agency consent for any Non-Urgent repairs, the tenant will be liable for the costs.


Please also ensure you have checked the building manuals and instruction booklet to ensure the issue is not caused by user error or tenant responsibility.


Please note: if your property is under defect warranty period, please follow the instruction in the building manuals/residential booklet provided at the start of your tenancy and contact the relevant tradesperson. For detailed warranty period of individual appliances/ individual property, please refer to the condition report issued to you at the start of your tenancy. 


Please refer to the list below for Urgent Repair items as per Residential tenancies act 1997:

  • Burst water service

  • Blocked or broken toilet system

  • Serious roof leak

  • Gas leak

  • Dangerous electrical fault

  • Flooding or serious flood damage

  • Serious storm or fire damage

  • Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating or laundering

  • Failure or breakdown of the gas, electricity or water supply

  • Any fault or damage in the premises that makes the premises unsafe or secure




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